Reach out
Begin with a general conversation about the support you are looking for.
FOR PATIENTS & FAMILIES
You have questions.
We help you navigate.
Understand what to expect, how coordination works, and where to begin.
Connect with our team ↗BRIGHTWAY ADVOCACY / PATIENT RESOURCES
YOUR JOURNEY
What to expect along the way.
Simple steps help make a complicated process easier to understand.
Share your goals
We listen and discuss the type of coordination that may be appropriate.
Plan next steps
With proper authorization, we identify relevant care partners and communication needs.
Stay connected
We focus on clarity and responsive follow-through as needs change.
COMMON QUESTIONS
Helpful answers. Less uncertainty.
How do I get started?
Contact our team with a general inquiry. We can explain the next steps and available communication methods.
Can my attorney or provider contact you?
Yes, we welcome general inquiries from legal and care professionals. Any confidential information requires appropriate authorization and secure handling.
Do I need a referral to ask about services?
No referral is needed for a general inquiry. Our team can discuss whether our coordination services may be appropriate and what steps, if any, are needed.
Which states do you serve?
We currently list Michigan, Ohio, Illinois, Wisconsin, Tennessee, and Arizona as service areas. Contact us to confirm availability for your specific location and needs.
Can you help with insurance questions?
We can help organize questions and communication with appropriate parties, but we do not guarantee coverage, benefits, or payment. Coverage decisions belong to the responsible insurer or plan.
What happens after I contact Brightway?
We review your general inquiry, discuss your needs, and explain possible next steps. Please wait for an appropriate secure channel before sharing sensitive information.
Should I email my medical records?
No. Please contact us first to arrange an appropriate secure method for any sensitive information.
QUESTIONS ABOUT GETTING STARTED?
Start with a conversation.
We welcome general questions about our process and service availability.
Get in touch ↗